Return & Refund Policy

1. Overview

We want you to be confident in your purchase. This policy explains when returns, replacements, and refunds are available for BotixLabs robotics kits and accessories.

2. Eligibility for Returns

You may request a return within 7 days of receiving your order, provided that:

• The item is unused, undamaged, and in its original packaging with all components included.
• You have proof of purchase (order confirmation or invoice).
• The item is not part of a custom or bulk classroom order, which are non-returnable once production has started.

3. Damaged or Defective Items

If your kit arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery. We will arrange a free replacement of the affected components or the full kit at no extra cost.

4. Non-Returnable Items

• Items damaged due to misuse, incorrect wiring, or accidental damage after delivery.
• Consumable or used components (for example, soldered parts).
• Digital learning materials and downloadable resources.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are processed within 7–10 business days to your original payment method or via bank transfer.

Shipping charges are non-refundable unless the return is due to our error (such as a wrong or defective item).

6. How to Request a Return or Refund

To start a return or refund, email us at contact@beeneural.com or message us on WhatsApp with your order details and a description (and photos, if applicable) of the issue.

Contact Us

For any questions about this policy, please reach out to us using the details below.